Community Action House, Local Partners, WHTC
Nina Vestal
WHTC: Hunger Awareness Weekend

Tune into last week's WHTC Talk of the Town episode where our very own Assistant Director of Food Access, Chara Bouma-Prediger, and Annual Funds Manager Shanna Van Kempen speak on all of the events taking place this weekend during Holland's Hunger Awareness, and how you can get involved!

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May eNews

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Program Updates

Food Club

Before Phillup and Alisha became Food Club members in 2023, rising grocery prices were stretching their budget thin. Despite juggling multiple jobs, fresh, healthy food often felt out of reach for their family. 

Since joining Food Club, things have changed dramatically. “We have access to fruits and vegetables now that we wouldn’t have been able to afford before,” Phillup and Alisha shared. With their fridge now full of colorful, healthy options, they’ve embraced a new lifestyle—one that’s energized their family and transformed their health. “We’ve been focused on eating better… together, we’ve lost over 100 pounds!” 

When barriers are removed and support is consistent, our neighbors thrive. Phillup and Alisha’s story is one of many that remind us how dignified access to essential needs paired with encouragement can create lasting change.

Outreach & Housing Access

Nancy* was living in her car without a safe, stable place to call home. Despite holding a steady job, the low rental vacancy rate in Ottawa County, coupled with rising costs made finding affordable housing incredibly challenging. 

When Nancy reached out to us, she had already started taking bold steps to build toward stability; she knew finding housing would be challenging with her current income, and had begun searching for other employment options. While Nancy searched for a different job, our team offered compassion and encouragement, reminding her of her strength and potential.

One day, Nancy came to our team with exciting news—she had found a new job with higher pay and more consistent hours! With greater financial stability, Nancy remained hopeful for the future. While she waited for news on her housing status, Nancy visited Refresh—our partnership program with First United Methodist Church—where she could access critical resources like food, clothing, and a safe place to shower. At Refresh, she also built meaningful connections that helped her maintain hope and confidence. 

In the fall, her perseverance paid off—Nancy had been approved for an apartment and finally had a safe, stable place to call home! Reflecting on the experience, Outreach Specialist, Lydia, shared, “All she needed was someone to believe in her and tell her she could do it, and then she did it all on her own.” Nancy showed us what’s possible when someone is equipped with encouragement, support, and the belief that they deserve to thrive. She built a brighter future, and we were honored to walk beside her.

*Name and photo changed for privacy

Financial Wellness

When Elena* reached out to our Financial Wellness team last fall, her family was facing an urgent need: their furnace had stopped working just as colder weather arrived. A challenge that could have quickly become a crisis instead sparked a wave of collaboration. Our team immediately began reaching out to our partners across the community to see who might be able to provide support. 

The following week, an HVAC repair company stepped in, willing to complete the repair for just the cost of parts. Soon after, a local church offered to cover that cost, ensuring the repair could happen without delay! Thanks to collaboration, quick action, and a compassionate community, Elena’s family found the support they needed during a time of crisis. With warmth restored, their home became a safe place again, and a foundation where Elena and her family can continue building a brighter future.

*Name and photo changed for privacy

Community Kitchen

Last month, students from The Cave School had a special opportunity to connect with the community by choosing a local organization to volunteer with. Victor chose to spend his day at our Community Kitchen! At the Kitchen, he helped serve lunch and connected with our neighbors over a warm, nourishing meal. 

Victor's experience left a lasting impression on both him and his family! Inspired by the sense of community and purpose he felt, Victor and his mom signed up to volunteer at Food Club the very next week! We love seeing families engage in nourishing our neighbors together, and we’re so grateful for our volunteers of all ages who help create a warm, welcoming space for everyone in our community. Thank you, Victor, for leading with compassion!

Program Highlight

Stocking the shelves and spreading hope!

When Beth set out to earn her Boy Scouts of America Venturing Summit Award, she knew she wanted her service project to build a stronger, healthier community. Through her school and church, Beth rallied support to collect food, personal care items, and financial donations to support Action House. In addition to the donated goods, Beth used the funds she raised to thoughtfully purchase items from our most-needed items list—making sure her drive directly addressed our community’s most pressing needs.

In total, Beth’s drive brought in 544 items—an incredible 692 pounds of support! It was the largest single food drive held between January and March 2025. Her effort is a powerful reminder that meaningful change often starts with just one person. Community-led drives like Beth’s keep our shelves stocked year-round and help ensure our neighbors have reliable access to the essentials they need to thrive!

May is Mental Health Awareness Month!

At Community Action House, we know that life’s challenges are rarely isolated. Food insecurity, housing instability, financial stress, and mental health are deeply connected—and complex problems call for comprehensive, compassionate solutions.

This May, we’re reflecting on mental health in our community, and how our work coupled with the collaboration of community partners like Mosaic Counseling is building a stronger, healthier community.

Learn more about how neighbors get connected to the support they need to thrive.

Save the Date

Join us at the After Party!

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Thursday, June 12, 2025 from 6:00 PM – 10:00 PM

The Ravines Golf Club - 3520 Palmer Dr, Saugatuck, MI 49453

The 2025 After Party, presented by Bradford Company, is a fun, colorful fundraising event that brings our community together for a night of fun, connection, and celebration—all to raise critical funds for Community Action House programs that nourish, equip, and empower our neighbors.

Tickets are limited, so don’t miss your chance to secure a spot for you and your friends at this exciting event!

Join us for Holland's Hunger Awareness Weekend!

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Saturday, May 17- Sunday, May 18

This month, two national events take place in Holland to support local food access. Action House is grateful to receive both direct food donations and financial support from these events, and we invite you to participate!

  • The Stamp Out Hunger Food Drive, Saturday, May 17, is led by the National Association of Letter Carriers. Place nonperishable items in your mailbox before 9am on May 17, and postal workers, along with volunteers, will collect the items to distribute to local food access organizations!

  • The Annual CROP Hunger Walk, Sunday, May 18, is a nationwide movement sponsored by Church World Services (CWS) to raise funds to end hunger and poverty in the U.S. and around the world. Join us at Centennial Park from 1-3pm as a walker, to drop off food donations, or to learn more about local nonprofits working to increase food access!

In Case You Missed It

Talk of The Town

Last month, Action House staff Krista Burgett and James Smead joined WHTC to talk about ways to celebrate Earth Month with Action House!

Wake Up West Coast - Community Action House

Last month, CEO Scott Rumpsa delivered a powerful presentation on the impact of community collaboration at Wake Up West Coast.

Our 2024 Annual Report 

We’re grateful to share our 2024 Annual Report - a celebration of stories that your support makes possible. 

Action House Launches New Food Club Mobile Market

Last month, we proudly launched the Food Club Mobile Market, a new initiative designed to expand dignified, affordable healthy food access.

Join The Movement

Donate Monthly

Provide a stable foundation for our service each month.

Sponsor

Sponsor CommunityFest to help us build a stronger community.

Donate to Resale

Donate gently used items to the Resale Store and get $5 off your next purchase.

Mental Health Support, Powered by Partnership

May is Mental Health Awareness Month–a time to reflect on the systems, relationships, and community supports that shape mental health outcomes in our community. At Community Action House, we know that life’s challenges are often connected. Struggles with food insecurity, housing instability, financial stress, and mental health can all affect each other—and complex problems call for comprehensive, compassionate solutions.

Locally, the need for mental health support is rising. In 2023, 34.5% of adults in Ottawa County reported having mild to severe mental health struggles (Hill & Sorek, 2024)—almost twice as many as in 2020. This May, we’re reflecting on mental health in our community, and how our work coupled with the collaboration of community partners like Mosaic Counseling is building a stronger, healthier community.

Mosaic Counseling

Meeting Mental Health Needs Across Our Community

As a longtime mental health provider in our community, Mosaic Counseling offers accessible and affordable professional counseling to neighbors facing a wide range of challenges—from anxiety and depression to grief, crisis recovery, and more.

While Community Action House focuses on housing, food, and financial stability, our Resource Navigation team refers neighbors to Mosaic when deeper mental health support is needed. Their skilled team provides the safe, expert care that so many in our community rely on to find healing and hope.

This Mental Health Awareness Month, consider making a gift to Mosaic Counseling! Your support helps ensure that more of our neighbors have access to the care they need to thrive—because healing starts with connection, and community makes all the difference.

Together, we’re building a stronger, healthier community, where neighbors don’t have to choose between taking care of their mental health and meeting their basic needs, because they’re supported on every front.

How Access to Essential Needs Improves Mental Wellbeing 

NOURISH

When Mental Health Impacts Food Security

Food insecurity and mental health often go hand in hand. Depression, anxiety, and trauma can make everyday tasks—like grocery shopping or cooking—feel overwhelming. At the same time, not having access to nutritious food can make mental health symptoms worse, creating a cycle that’s hard to break.

At Community Action House, our Food Club and Community Kitchen give neighbors access to fresh, healthy food in a friendly, welcoming space. But these programs offer more than groceries—they foster community, restore dignity, and create moments of connection, all of which are essential for improving mental and emotional wellbeing.

EQUIP

Supporting Neighbors Through Life’s Complex Challenges 

Financial stress, unstable housing, and the weight of day-to-day survival can have a big impact on mental health. When basic needs aren’t met, stress and anxiety can take hold—and stay. At Community Action House, we equip guests with tools and knowledge needed to build long-term stability. Whether it’s support with budgeting or navigating housing options, these skills create a foundation for better mental health.

But we also know that healing often requires more than skill-building and community support. The emotional toll of instability runs deep. That’s why we view our work as part of a broader web of care in the community—where every partner plays a vital role.

EMPOWER

A Community Where No One Faces Challenges Alone

Empowerment happens when our neighbors have the support they need to thrive. At Community Action House, we walk alongside neighbors as they set goals, overcome setbacks, and work toward brighter futures. We believe in offering resources and relationships—because no one should face challenges alone.

When mental health is part of the story, feeling empowered also means knowing where to find professional help. And that’s where partners like Mosaic Counseling come in.

When we meet people’s basic needs and surround them with care, we create space for healing and growth. This Mental Health Awareness Month, we’re proud to celebrate the power of partnership, the strength of community, and the shared commitment to ensuring every neighbor can build a brighter future.

References

Abeldt, B. (2024). The Relationship Between Food Insecurity and Mental Health. American Journal of Psychiatry Residents’ Journal, 20(2), 15–17. https://doi.org/10.1176/appi.ajp-rj.2024.200206

Hendryx, M., Green, C.A. & Perrin, N.A. (2009). Social Support, Activities, and Recovery from Serious Mental Illness: STARS Study Findings. The Journal of Behavioral Health Services & Research, 36, 320–329. https://doi.org/10.1007/s11414-008-9151-1

Hill, M., Sorek, J. (2024). Community Health Needs Assessment. https://healthyottawa.org/wp-content/uploads/2024/05/2024_Ottawa_County_CHNA.pdf 

Jung, J., Mukherjee, K., Brown, M., Sadigh, G. (2024). Association Between Financial Hardship and Psychological Burden and the Role of Social and Mental Health Support: An Observational Study. Medicine, 103(28). https://journals.lww.com/md-journal/fulltext/2024/07120/association_between_financial_hardship_and.57.aspx

Action House Launches New Food Club Mobile Market

Big news rolled in on wheels this month! On April 15, we proudly launched the Food Club Mobile Market, a new initiative designed to expand dignified, affordable healthy food access across Allegan and Ottawa counties. Powered by partnership and a shared vision for a healthier future, the Food Club Mobile Market will bring what’s most special about Food Club—fresh, nourishing food, dignity, and choice—directly to where it’s needed most.

We’re incredibly grateful to our partners from UnitedHealthcare and the Allegan County Community Foundation, along with the many dedicated individuals and organizations who helped bring this vision to life. We celebrated the day with a joyful ribbon-cutting, shared stories and snacks, and celebrated what’s possible when a community comes together.

Check out the launch event news coverage below! 

13 On Your Side: Mobile Food Market to bring healthy food access to lakeshore communities

Fox 17: Holland nonprofit increases access to healthy foods through mobile market

MLive: New mobile market brings fresh food to low-income residents

WOOD TV: Community Action House launches new Food Club Mobile Market

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April eNews

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Program Updates

Housing Access

Earlier this year, Grace*, a Food Club member, turned to our Resource Navigation team after an unexpected crisis left her without stable housing. Together, we worked to secure the critical IDs she needed to apply for housing and find employment. Grace quickly landed a job on her own while continuing to partner with our team to submit housing applications.

However, Grace’s housing application was denied due to an outstanding utility bill from a previous residence. Despite this obstacle, Grace and our team were determined to find a solution. To continue moving forward, a generous community partner stepped in to cover the outstanding bill, and our team wrote an appeal letter on her behalf. 

This community collaboration, coupled with Grace’s perseverance paid off–Grace was approved for an apartment and finally has a safe, stable place to call home! She’s remained a Food Club member–accessing the fresh, healthy food she needs to thrive–and is eager to continue working with our Financial Wellness team to build a budget and improve her credit. The neighbors we meet already have the determination to take bold steps toward a brighter future—they just need the right support to help fill in the gaps, share expertise, and believe in them.

*Name and photo changed for privacy

Financial Wellness

Amanda* met Financial Wellness Specialist, Tabitha, during a crisis. She had fallen behind on her mortgage, and her family’s home was scheduled for auction. While they couldn’t stop the sale, Tabitha encouraged Amanda to take advantage of the foreclosure redemption period—an option many homeowners don’t realize they have when facing foreclosure.

In Michigan, if your home is sold at an auction, you have a six-month redemption period to take action. During this time, you can either buy back your home by paying the amount owed on the mortgage, or sell it at fair market value. If you sell the home during this period, you keep the profits after settling the outstanding mortgage balance. Without Tabitha’s expertise, Amanda wouldn’t have known this was an option and would have soon faced eviction. But with Tabitha’s guidance, Amanda sold the home and used the equity from the sale to purchase a new home with only a small loan—giving her family a stable foundation where further progress is possible.

At Community Action House, our Financial Wellness team is here to help—equipped with the expertise and compassion to guide families toward real solutions. The sooner a neighbor reaches out, the more options we have to protect their home and financial future. No one should have to navigate these challenges alone, and with the right support and financial education, a path forward is always possible.

*Name changed for privacy

Food Club

We know that stronger, healthier communities are built when our neighbors step up today and inspire future generations to follow in their footsteps. We were thrilled last month when longtime volunteer, Deb, brought along a very special helper to her Food Club volunteer shift: her granddaughter, Autumn! 

From the moment Autumn walked through the doors, she was eager to jump in and help. Autumn quickly took to adding barcodes to items, and loved stocking the shelves! Together, Autumn and Deb made the perfect team, ensuring our neighbors have access to healthy food they need to thrive. Thank you, Autumn and Deb! 

Community Kitchen

Since 2022, Brothers & Sisters Homes has been an incredible volunteer partner, helping us build a stronger, healthier community! Every Friday, their team Adopts-a-Shift at the Community Kitchen and serves warm, nourishing meals alongside our staff and regular volunteers. And every other Monday, they join us at our Resale Store, where every purchase, donation, and hour of volunteer service turns into thousands of meals served, workshops provided, and connections made!

Adopt-a-Shift is an opportunity for individuals, teams, companies and organizations to support our community together through direct service on a regular basis. We’re so thankful for our Adopt-a-Shift teams, who help us nourish, equip, and empower our neighbors!

Celebrate Earth Month!

April is Earth Month! Each year, Earth Month reminds us of our collective responsibility to care for our planet not only during the month of April, but year-round. At Action House, we’re committed to reducing waste through our Resale Store, where every item donated gets a second life! Last year, over 7,000 donors chose to donate to our Resale Store—turning clutter into community impact and promoting sustainability!

Earth Month is the perfect time for spring cleaning! Skip the landfill this month (and always!) and donate your clothes, furniture, books, and home goods to our Resale Store, and get $5 off your next purchase! 

 

Community Action House also helps protect the planet by fighting food waste—and you can too! Good food belongs with people, not in landfills, and that’s exactly what our Lakeshore Food Rescue program works toward. We rescue surplus food and redirect it to our neighbors who need it most. Check out our deep dive blog post to see how we’re turning excess food into food access—and how you can be part of the solution!

April is National Volunteer Month!

We’re incredibly grateful for our team of volunteers who turn their compassion into action to nourish, equip, and empower our neighbors! Last year, 2,800+ volunteers chose to serve with us, logging over 64,940 hours of donated time - what an amazing expression of care for our neighbors! Read stories from some of our volunteers about why they choose to dedicate their time and talents to building a stronger, healthier community.

Each year, more and more families turn to us for support–and need continues to grow. Help us build a community where all our neighbors have what they need to thrive, and join our team of dedicated volunteers!

Save the Date

Join us at the After Party!

• • • • • •

Thursday, June 12, 2025 from 6:00 PM – 10:00 PM

The Ravines Golf Club - 3520 Palmer Dr, Saugatuck, MI 49453

The 2025 After Party, presented by Bradford Company, is a fun, colorful fundraising event that brings our community together for a night of fun, connection, and celebration—all to raise critical funds for Community Action House programs that nourish, equip, and empower our neighbors.

Tickets are limited, so don’t miss your chance to secure a spot for you and your friends at this exciting event!

Nelis’ Dutch Village Opening Day Food Drive

• • • • • •  

Saturday, April 19 | 10:00am-3:00pm

Nelis’ Dutch Village - 12350 James St, Holland, MI 49424

Visit Dutch Village on their Opening Day and bring along non-perishable items for their food drive supporting Community Action House! 

All food drive participants will receive a free admission pass that can be used that day, or any day in 2025. Or your pass can be redeemed that day only for a dollar-for-dollar discount on a Season Pass!

In Case You Missed It

Talk of The Town

Last month, Financial Wellness Program Manager, Alicia Beene, and VP of Programs, Melissa Clay, appeared on WHTC to share about our Financial Wellness programs!

Michigan's AmeriCorps Alum Spotlight

In March, Michigan’s AmeriCorps featured our Outreach Specialist, Lydia, sharing about her experience serving in the Michigan Coalition Against Homelessness AmeriCorps Program.

Celebrating Six Years of Refresh

In February, Action House celebrated six years of its Refresh program with First United Methodist Church, and expanded their partnership with Herrick District Library.

March eNews

Last month, we highlighted stories of hope from our programs, and shared how some recent and potential governmental decisions could impact our guests.

Join The Movement

Donate Monthly

Provide a stable foundation for our service each month.

Sponsor

Sponsor the After Party to help us build a stronger community.

Donate to Resale

It's time for spring cleaning! Donate gently used items to the Resale Store.

Hope. Progress. Possibility: Our 2024 Report

Dear friends,

I’m honored to share our 2024 Annual Report - a celebration of the life-changing stories that your support makes possible. This year, we’re proud to share updates on the progress we’ve made toward our Strategic Vision, our roadmap of action for the years ahead. Together, we took bold steps, years in the making, to nourish, equip, and empower our neighbors:

  • Our Outreach & Housing Access team partnered with 118 unhoused neighbors who secured safe, stable housing - the most homeless-to-housed success stories we’ve ever celebrated in a year;

  • Our Food Club & Opportunity Hub served more than 3,900 families in need;

  • Our Lakeshore Food Rescue program rescued over 3.7 million pounds of food; 

  • More than 2,816 volunteers powered these efforts by sharing their time and talents.

Behind each of these numbers are real neighbors with stories of hope and determination. Neighbors like Jan, who met our team last summer after becoming unhoused for the first time. Facing overwhelming barriers, Jan was determined to find a path forward: 

  • Partnering with our Outreach team, she completed housing applications, only to encounter long waitlists.

  • As she waited and hoped, Jan visited the Community Kitchen and Refresh, where she accessed critical resources like food, clothing, and a safe place to shower - helping her maintain dignity and hope.

  • In the fall her perseverance paid off– Jan was approved for an apartment and finally had a safe, stable home!

  • Today, Jan is working one-on-one with our Financial Wellness team to build a budget and pursue her financial goals, and joined Food Club to access the fresh, healthy food she needs to thrive.

Connected and compassionate programs matter. Research-based, collaborative services matter. And a unified community, leading with kindness, makes it all possible. Together, we’re co-creating solutions that empower our neighbors to build healthier, more stable lives.

Under the weight of new and mounting challenges like our growing housing crisis, stability is still out of reach for too many - and need continues to grow. More and more families are turning to us for support. But we’ve proven that our community’s compassion is greater than the shared challenges we face. I’m grateful and inspired by your continued belief and trust in our team, our guests, and our vision of a community where all of our neighbors can thrive. Thank you for ensuring that none of our neighbors have to face challenges alone.

Gratefully,

Scott Rumpsa | Chief Executive Officer

 
 

Impact Snapshot

*Guest names, photos and identifying details have been changed to protect privacy.

Join the Movement

Volunteer

Volunteer time and talent powers our programs.

Champion

Host a Fundraiser or Donation Drive!

Give

Your support sustains and expands our service.

The Life Cycle of Rescued Food

April is Earth Month! Each year, Earth Month reminds us of our collective responsibility to care for our planet not only during the month of April, but year-round. One of the most impactful ways we can protect the planet is by reducing food waste. Each year, nearly 40% of food in the U.S. goes to waste (Feeding America, n.d.).

At Community Action House, our Lakeshore Food Rescue program is working to change that—because good food belongs with people, not in landfills. By rescuing surplus food and redistributing it to those who need it, we’re fighting hunger and protecting our environment from the harmful effects of food waste.

Why does food get wasted in the first place? 

Food retailers have regulations and customer preferences they have to keep in mind. Food is often sent to us to rescue due to appearance, labeling, or surplus– reasons that have nothing to do with the safety of the food, which means it can be redirected to families!  

  • The label is slightly crooked. A yogurt cup with a misaligned label is just as fresh and safe as one with a perfect label, but strict packaging standards mean it may not be sold.

  • The expiration date on the item doesn’t match the label. A carton could have the correct date stamped on the bottle, but if the outer packaging says something different, it can’t be sold.

  • Goods are close to their “best by” date. Best by dates communicate peak quality, not safety (United States Department of Agriculture, 2023) - so even if a product is still perfectly safe, if it’s close to the “best by” date, retailers may not keep them on shelves because they know customers are in the habit of not choosing them.

  • The product doesn’t look how it’s “supposed” to. A lopsided carrot or a smaller-than-average apple may not be selected for grocery store shelves, even though it’s perfectly fresh. 

  • There’s extra! Sometimes farmers grow more than they can sell, or retailers over-purchase, leading to surplus food that would otherwise go to waste.

Instead of letting good food go to waste, our generous Food Donor partners do the right thing. They help us turn excess food into food access by donating perfectly safe, perfectly healthy food to Lakeshore Food Rescue, that would otherwise go to waste! 

What happens to the food Lakeshore Food Rescue receives? 


When a Food Donor lets us know they have food they’d like to donate, we send one of our dedicated Lakeshore Food Rescue volunteers, or a refrigerated truck to pick up the donation, depending on the size and type.

Once the food arrives at Action House, our team carefully sorts and distributes it. Products that meet our quality and safety standards directly support our Food Club, and supply over 60 nonprofit partners with food that gives our neighbors access to the nourishment they need to thrive.

What happens to rescued food that can’t be used?

Our commitment to sustainability doesn’t stop at rescuing food and getting it onto our neighbor’s tables. Not all rescued food can be used for human consumption, but we are committed to diverting food through the most preferred pathways for managing wasted food, offering the most benefit to the environment (United States Environmental Protection Agency, 2024).

  • Food that can’t be distributed is composted by our friends at Eighth Day Farm, where it breaks down into nutrient-rich soil. This process restores nutrients to the soil–improving soil health–and supports local farms, creating a more sustainable food system.

  • On-site, we remove packaging from products that allow us to recycle the container. Additionally, we partner with Perfect Circle Recycling to depackage other recyclable-packaged products and repurpose excess food into animal feed.

  • Once the excess food is processed into animal feed, we distribute it to our network of livestock farmers, ensuring that it doesn’t go to waste.

By recycling, repurposing, and composting, we keep food out of landfills, cut methane emissions, and conserve millions of gallons of water—building a healthier, more sustainable planet for everyone.

Through Lakeshore Food Rescue, in 2024 we:

  • Rescued 3.7 million pounds of food! 

  • Prevented 5,825.89 metric tons of CO2eq emissions - Equivalent to 1,388 passenger vehicles driven for one year!

  • Saved 236.81 million gallons of water - Equivalent to 359 olympic swimming pools!

Become a Food Rescue Hero!

Volunteer with Lakeshore Food Rescue! Sign up for food rescue routes whenever it’s convenient for you, and volunteer on your schedule! 

Reduce food waste at home by being mindful of expiration dates, composting, and buying only what you need.

Donate to our Resale Store! Reduce waste beyond just food–turn your gently used items into funding for programs that nourish, equip, and empower our neighbors!

Every pound of food rescued is a step toward a healthier planet and a stronger community!

The Holland Sentinel: Eighth grader donates 6,000 boxes of mac and cheese to Action House

Photo courtesy of the Holland Sentinel

​Our friends at the Holland Sentinel recently highlighted the creativity and dedication of eighth-grader Charlie Duistermars, the founder of Mac and Cheese Ministries. On March 19, Charlie and his father, Rick, delivered over 6,000 boxes of macaroni and cheese to Community Action House—an incredible contribution that will be shared across more than a dozen regional food pantries, ensuring more families have access to the meals they need to thrive.

At Community Action House, we are proud to collaborate with young leaders like Charlie, who turned his compassion into action to build a stronger, healthier community!

We are so grateful for Charlie’s partnership and to the Holland Sentinel for highlighting this initiative. Read more about Charlie’s efforts through Mac and Cheese Ministries here!

National Volunteer Month

April is National Volunteer Month! 

Every day, our programs are powered by the dedication and generosity of incredible volunteers. Whether joining as an individual, or “adopting” a shift at Food Club or the Community Kitchen, volunteers help us build a stronger, healthier community.  

Volunteer compassion makes it possible for neighbors to receive the healthy food, resource connection, and financial empowerment they need to thrive. We couldn’t do it without you—thank you for helping us nourish, equip, and empower our neighbors!

*One hour is independently estimated at a value of $33.49.

Interested in turning your Compassion into Action?

Our programs are growing, and we need more volunteers to show up for our neighbors!

Meet some of the volunteers who turned compassion into action this year!

Meet Jacqueline! 

Jacqueline’s journey with us began when she became a Food Club member after moving to Holland with her family. During one of her shopping trips, she noticed we were looking for volunteers—and didn’t hesitate to sign up! Since then, Jacqueline has become a vital part of our team, serving as a volunteer cashier and lending her talents to events like CommunityFest this past fall.

One moment that stands out to Jacqueline is when she was helping a member at checkout. She explained how the Food Club’s point system works, and the guest was thrilled to discover how much more accessible fresh fruits and vegetables are here compared to a traditional grocery store.

For Jacqueline, volunteering is about more than just giving her time. “I always come back to volunteer because I feel the need to give back to the community, to help others, and I always feel welcome and appreciated,” she shares. We are so grateful for Jacqueline’s dedication to our mission and her spirit of generosity. Thank you, Jacqueline, for everything you do to nourish, equip, and empower our neighbors!

Meet Jan!

Jan is one of the dedicated volunteers at Refresh, our partnership program with First United Methodist Church of Holland! Jan learned about Refresh after she was recently widowed and had moved to downtown Holland. She was looking for a flexible, close-by way to give back to the community and came across Refresh! Through volunteering, Jan has truly enjoyed getting to know and care for those experiencing homelessness in the community.

One of Jan’s favorite moments as a volunteer was when a longtime guest, who struggles to interact with others, gave her a birthday card with a nice note. Jan has gotten to know the guests over the years, and it touches her heart when they notice if she isn’t there and share that they miss her! She continues to volunteer because it’s her way to give back, she loves working alongside other volunteers, and because of the connections she makes with guests. Thank you Jan, for being an expression of care for our neighbors!

Meet Jake! 

When a caring neighbor brought Jake to the Community Kitchen for a meal, Jake found more than nourishment—he discovered a community and a purpose. Inspired by the warm welcome and kindness he was met with, Jake began volunteering that same day and has been a dedicated volunteer at the Kitchen since.

Having experienced many of the same barriers our neighbors face each day, he empathized deeply with those he served and was grateful for the opportunity to learn each neighbor’s name and story. Reflecting on his experience, he shared, “In order to help myself, I needed to start helping others.” This realization fueled Jake’s passion and commitment, and in 2024, Jake dedicated over 400 hours of service through Action House!

In November, Jake also began volunteering at our Food Club, eager to explore new ways to turn his compassion into action. While volunteering, Jake learned that he qualified for a Food Club membership and signed up right away, excited for the opportunity to have access to fresh, healthy foods. We’re so grateful for neighbors like Jake, who care so deeply for others, and who help build a stronger, healthier community!

Meet Thou! 

Chanthou (Thou) has volunteered with Community Action House since Food Club opened in 2021. After retiring, she was looking for a way to help the community that had supported her so well, and decided to become a volunteer! Thou does a little bit of everything at Action House – from stocking the shelves in Food Club, to gleaning with Lakeshore Food Rescue, to serving at the Community Kitchen! 

Not only is she involved with our programs, but she also volunteers with our partners at I AM Academy twice a week for their Mobile Food Pantry! At the end of the day, Chanthou loves to volunteer because she loves to help those who need a helping hand. She is grateful to be a part of Action House and values playing a part to help our community. Thank you, Thou, for the many ways you show up for our team and our guests!

Meet Paul!

Paul is one of our regular Resale Store Volunteers! Paul learned about Community Action House when he was looking for a place to donate household items. He learned more about Action House and discovered that our organizational values align with his own. Once Paul retired, he looked  for a place to volunteer, and decided to dedicate his time at our original 14th Street location. After volunteering there for some time, he learned that we were looking for cashiers at the Resale Store!

Paul joined our Resale volunteer team, and has been a friendly face at our register ever since. One of Paul’s favorite moments was when a customer stopped by the store right before closing. She was looking for clothing for an interview, and was worried about finding the right outfit. The team decided to keep the store open late so that she could find what she needed. Paul continues to volunteer at Action House because he loves working with the staff, and has found a sense of community at the store. We’re grateful to have you on our team, Paul!

Hear directly from our volunteers, watch our 2024 volunteer video below!

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March eNews

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Dear friends,

Over the past few months, many of you have asked, with great care, about how some recent and potential governmental decisions could impact our guests. Many of our neighbors are feeling new fear, instability, and confusion during a time of intense change. We see firsthand that public benefits like the Supplemental Nutrition Assistance Program (SNAP), Medicaid, and housing assistance are essential for families who are working to build stability. We’re deeply concerned about the impact that cuts to critical programs like these would have on the low-income families we serve.

SNAP is the United State’s primary anti-hunger program that helps feed over 40 million people. Here in Michigan, more than 1.4 million residents — 1 in 7 Michiganders — participate in SNAP, including 41,000 veterans, and 527,620 of our state’s children. Medicaid provides health insurance for more than 70 million people. In Michigan, more than 2.6 million residents, including nearly 1 million children, count on Medicaid. That amounts to roughly 1 in 4 Michiganders who need this program for essential medical care.

These are big numbers—and they represent families in our own community who would be deeply impacted by cuts to these programs. In Ottawa County, over 32,000 neighbors are food insecure, and many more are living paycheck to paycheck. When groceries and healthcare take a bigger portion of family budgets, even less is left for other essentials - childcare, transportation, housing, and more. The ripple effect is often rapid and widespread, and increased cost of food and other needs can quickly spiral into hunger, health impacts, and further housing instability. These are challenges that impact our entire community.

During uncertain times, staying informed and engaged is key. Here are a few ways you can learn more and take action: 

  • Explore the important role of programs like SNAP and Medicaid in supporting so many in our community.

  • Engage with your local representatives to learn more about how decisions at the local, state, and federal level shape critical programs like these.

  • Support organizations like Community Action House and our local nonprofit partners, who help families navigate challenges and build long-term stability.

Our team is learning, preparing, and adapting, providing clarity and support as information changes. Above all, we continue to walk alongside our guests as partners, experts, and advocates—because no one should have to navigate challenges alone. All of our neighbors deserve good food, a safe home, and the opportunity to build a brighter future for their families—and we know that each of these critical needs are interconnected.

Gratefully,

Scott Rumpsa | Chief Executive Officer

Program Updates

Housing Access

In 2023, an unexpected crisis left Marcus* without a safe, stable place to call home. Without an ID, and physical disabilities that limited his work opportunities, Marcus was unsure of where to turn for support. 

He began by visiting Refresh and the Community Kitchen, where our team was able to walk alongside him to secure an ID and a stable source of income. With these critical pieces in place, Marcus began working with our Financial Wellness Specialist, Rachel, to take big steps toward stability. Together, they filled out applications, and after months of determination, Marcus received a housing voucher through a community partner and moved into safe, stable housing

On move-in day, our Logistics Team delivered furniture, dishes, and other essentials from our Resale Store, transforming Marcus’ new space into a warm, welcoming home and a foundation to build a brighter future. 

*Name and photo changed for privacy

Financial Wellness

After attending one of our Financial Capability classes last fall, Lillian*, a Food Club member, began partnering with our Financial Wellness Specialist, Tabitha, for one-on-one Foreclosure Intervention Counseling. Determined to stay in her home and regain financial stability, Lillian worked with Tabitha to explore her options and chart a path forward. 

Lillian was experiencing challenges with her mortgage servicer. When her mortgage servicer was unable to help her find a resolution, it became clear that she needed to consider other ways of saving her home. After partnering with Tabitha to learn more, Lillian chose to refinance her mortgage through a different lender, and successfully secured a new loan through a credit union, saving her home and consolidating other debt!

With the new loan, Lillian feels equipped to pay off her mortgage through manageable monthly payments, and she and Tabitha have continued to work together to build a budget and save. Through the power of partnership, Lillian is moving forward with confidence, learning the financial skills and tools needed to build a strong financial future!

*Name and photo changed for privacy

Food Club

Last month, we welcomed 12 neighbors for a hands-on Healthy@Home class all about breakfast. Led by registered dietitian Heidi Lynema from Corewell Health, the class focused on the importance of a nutritious start to the day for both physical and mental well-being.

The group kicked off the morning with a gentle wake-up yoga session in the Opportunity Hub, setting the tone for a morning of learning and connection. Then, it was time to get cooking! Guests built their own colorful veggie egg cups and single-portion baked oats, creating personalized, delicious, and balanced breakfasts.

As breakfast baked, everyone brainstormed ideas for easy, nutritious, make-ahead breakfasts for busy mornings. The morning wrapped up with a delicious taste test, and everyone agreed these homemade breakfasts were a hit! Through Healthy@Home classes like these, neighbors build community and learn the practical skills necessary to eat healthier and build a stronger future! 

Join us for our next Healthy@Home Class!

Healthy@Home Cooking Class: Healthier Dips & Sauces

Tuesday, March 18 | 1:00-2:00pm

Community Kitchen

When Community Kitchen guests, Derek and Jazmin, started a winter gear drive, it wasn’t just about collecting warm clothing—it was about creating connection and purpose. Having experienced homelessness themselves, they understood the daily challenges it brought, especially in the winter. Determined to make a difference, they began partnering with other guests like Jacob, Rebecca, and Josh to collect essential winter gear items to provide warmth to those who need it most. 

As they received donations of socks, shoes, hand warmers, and more from the community, Derek and his friends transported the items to the Community Kitchen and Refresh, encouraging anyone who needed an item to take it. Because of efforts like this, when neighbors visit the Community Kitchen they’re met with more than a meal. They experience a community of care and connection where urgent needs are met. With food to eat and warm clothing available, our neighbors can begin focusing on long-term goals like finding housing, while feeling the support of a community that believes in them. 

Program Highlight

Lakeshore Food Rescue

At Action House, one of the main ways we source food for our Food Club is through generous community donations. This year, we’re celebrating a new level of partnership with Revolution Farms! While they’ve supported Lakeshore Food Rescue in the past, helping us turn excess food into food access, they’re stepping up this year as regular donors, ensuring our neighbors have access to fresh, locally grown greens all year round. We’re so grateful to Revolution Farms for helping us build a stronger, healthier community! 

Want to learn more about how we rescue good food and get it to families who need it most? Check out our latest blog on Lakeshore Food Rescue and see how businesses, volunteers, and partners like Revolution Farms are building a future where our neighbors have access to the nourishment they need to thrive!

Save the Date

Meijer Simply Give is Back!

• • • • • •

Right now, thanks to our friends at Meijer, your gift can be tripled! Up to $5,000 of double-matching funds are available for any gift you make, TRIPLING your impact for our community!

$25 becomes $75, $100 becomes $300, and $500 becomes $1,500 of support to nourish, equip, and empower our neighbors.

Celebrate International Women’s Day with Action House!

• • • • • •

Join us in celebrating International Women’s Day this month by supporting women and families in our community! Throughout March, we’re collecting personal care items to help ensure all of our neighbors have the essentials they need to thrive. Drop off donations at Food Club or our Resale Store and be part of building a stronger, healthier community! 

In Case You Missed It

Talk of The Town

Last month, Director of Food Access Programs Chara Bouma-Prediger appeared on WHTC to share about new Action House programs that help our neighbors build healthier lives!

Resale Store Shoppers Raise $887.73 for I AM Academy!

In celebration of Black History Month, 10% of Resale Store profits during the month of February supported I AM Academy!

The Lakeshore: Celebrating Six Years of Refresh

In February, Action House celebrated six years of its Refresh program with First United Methodist Church, and expanded their partnership with Herrick District Library.

The Holland Sentinel: Action House Food Club

Our friends at the Holland Sentinel recently shared about our Food Club and highlighted the importance of food access in preventing homelessness.

Join The Movement

Join our Team

Use your skills to nourish, equip, and empower our neighbors. Join our team!

Sponsor

Sponsor VolBash, our annual volunteer appreciation event, to help us build a stronger, healthier community.

Donate to Resale

It's time for spring cleaning! Donate gently used items to the Resale Store.

The Lakeshore: Celebrating Six Years of Refresh

​Last month, Action House celebrated the sixth anniversary of Refresh: Hygiene and Hope, a partnership with First United Methodist Church of Holland. Since its inception in 2019, Refresh has provided over 10,500 showers, 1,200 haircuts, and nearly 4,900 case management meetings–assisting more than 370 guests in transitioning into safe, stable housing. 

In addition to celebrating the anniversary of Refresh last month, Action House expanded their partnership with Herrick District Library. Since 2021, Action House has offered Resource Navigation services on-site at the Herrick District Library Main Branch, providing case management, housing support, and assistance with applications for essential programs. In February, Action House began offering these services every Friday at the Herrick District Library North Branch, in addition to the Main Branch hours.

We are grateful to The Lakeshore for highlighting these wonderful partnerships! Their article showcases how collaborative efforts lead to sustainable change, and help us build a community where all neighbors have the support they need to thrive.​ 

You can read the full article here: How a library and a church are tackling housing insecurity

An Update on the Community Kitchen

Dear friends,

For more than 32 years the Community Kitchen has been a community pillar. Co-founded by Action House and Western Theological Seminary, and powered by hundreds of committed volunteers, the Community Kitchen provides free hot meals seven days per week, offering a welcoming space where relationships are built, connections are made, and doors to more resources are opened. With great sadness, I’m writing today to share that our partners at the Seminary have decided that they won’t be able to continue to host this program, ending their longstanding partnership in hosting this service. They've asked us to begin seeking another potential home, for a 'second chapter' of the Community Kitchen. 

We’re committed to finding a new home and continuing our service. But, this is challenging news - especially in a time of an increasingly severe housing crisis, when the Community Kitchen is a critical resource and community support for so many of our neighbors. While we mourn the upcoming end of this partnership, we also honor and appreciate the over three decades of shared service the Seminary has undertaken with us and our community. We know our partners at the Seminary did not take this difficult decision lightly. And we appreciate their flexibility on exact timelines as we work to find a new home.

As we explore possible future partner locations, our service at the Community Kitchen will continue as is, at the Seminary, for the time being - providing food, connection, and stability-building support that neighbors need for a brighter future. While we don’t yet have a formal end date with the Seminary, we are actively in conversations with potential hosts, so we can find another partner for the Community Kitchen’s next chapter. In this process, we're committed to finding a partnership that works for our team and our guests - for whom the Community Kitchen is a vital resource and a deeply connected community. And we’re confident that we’ll soon have good news to announce, on a new home and a ‘second chapter’ for the important work of the Community Kitchen.

This is indeed a challenge, and a big change. But we choose to lean into optimism, and trust in the compassion and capacity of our community to continue this deep and meaningful work, together. In midst of this challenge I’m inspired by how our team is harnessing this change as an opportunity to look ahead with hope. As we explore what’s next, we recognize there may be an opportunity in this to explore the co-location of other services, to offer even more robust opportunities for our guests. We’re dreaming big, alongside many others - thinking critically and working collaboratively with partners across our community, as we always do. We’re hard at work on these explorations already.

The Community Kitchen has an incredible community of support that believes in this work and is committed to serving our neighbors. As we plan and discern next steps, we’ll keep you updated - and we look forward to celebrating together when we find a new partner for the Community Kitchen. In whichever way you may have supported our work over the years - as a volunteer, donor, or advocate - thank you for being a part of our legacy of compassionate, welcoming, and impactful services, and for standing with us as we explore what’s next. You are an essential part of the coming chapter of our work and impact. 

Gratefully,

 

Scott Rumpsa | Chief Executive Officer

P.S. If you’re looking for ways to show up for our team and our neighbors through this transition, we welcome your continued support through food donations, financial support, and volunteerism! Your generosity helps sustain our service as we explore what’s next.

Join The Movement

Volunteer

Volunteer time and talent powers our programs.

Donate Monthly

Provide a stable foundation for our service each month.

Host a Drive

Hold a donation drive to directly support our guests.

Action House Resale Store Shoppers Raise $887.73 for I AM Academy!

In February, Action House partnered with I AM Academy to celebrate Black History Month, dedicating 10% of sales from our Resale Store to support I AM Academy’s efforts to empower Black and multiracial youth to see their potential, experience joy, become confident leaders, and drive positive change. In total, Resale Store shoppers raised $887.73 to support I AM Academy!

Each year, we partner with nonprofit organizations who are championing a culture of belonging and equity for all in our community. We’re grateful for the opportunity to combine our efforts with organizations like I AM Academy this month and beyond to build a community that supports, celebrates, and equally values all of its members.

We are so grateful to everyone who joined us at the Resale Store this month! Learn more about I AM Academy and how to continue supporting their work at iamacademymi.org. 

Lakeshore Food Rescue works to put an end to food waste

Dear friends,

Good food belongs with people, not landfills. Yet each year, nearly 40% of food in the U.S. goes to waste (Feeding America, n.d.). That’s millions of pounds of perfectly good food ending up in landfills while over 32,000 neighbors in our own community struggle to access the nourishment they need each day (Feeding America, 2022).

This month, in celebration of Global Recycling Day on March 18th, I’m excited to share an update on Lakeshore Food Rescue! Food rescue is an often-overlooked (but super impactful) way to recycle, and helps us build a stronger community. Our efforts through Lakeshore Food Rescue turn excess food into food access–nourishing our neighbors while protecting the planet.

End Food Waste

Every time food is thrown away, all the water, energy, and labor that went into growing, harvesting, transporting, and storing that food are wasted, too. And the impact doesn’t stop there. When food sits in landfills, it doesn’t break down like natural compost. Instead, it rots and releases methane, a greenhouse gas 28 times as potent as carbon dioxide at trapping heat in the atmosphere (United States Environmental Protection Agency, 2025). Oftentimes, wasted food is still fresh, healthy, and safe for us to eat. This is where Lakeshore Food Rescue fits in.

Through LFR’s food rescue efforts, in 2024 we:

  • Prevented 5,825.89 metric tons of CO2eq emissions - Equivalent to 1,388 passenger vehicles driven for one year!

  • Saved 236.81 million gallons of water - Equivalent to 359 olympic swimming pools!

Fight Hunger

Lakeshore Food Rescue works across sectors to capture surplus food from grocery stores, restaurants and farms to direct it away from landfills, keeping perfectly good food in our community. Since 2019, we’ve rescued over 8 million pounds of food!

Our network of Nonprofit Partners are essential to the success of this initiative, distributing rescued food to families and individuals that need it most. We partner with community organizations, shelters, and pantries like Coopersville Cares to ensure neighbors across the lakeshore have access to the healthy food they need to build a brighter future. 

“The impact [LFR] has had for Coopersville Cares has been incredible. We have had large amounts of food come into the pantry for our food distributions. We have had milk, chicken, and produce, all items that we have a hard time keeping a supply of. We are grateful for all that has come our way. I can’t say enough good things about what their support has meant to us!”

— LeeAnn Rosel, Coopersville Cares 

Mobilize Community

By harnessing the power of volunteers, we keep food local, matching donations from food donors to Nonprofit Partners that can connect food to those who need it most.

Here’s how LFR works: 

  • Food Donors—including grocery stores, restaurants, and farms—contact our team when they have surplus food available to pick up. For large donations, we send one of our refrigerated Lakeshore Food Rescue trucks to transport the food either to our Food Club & Opportunity Hub, or a local food distribution Nonprofit Partner. We have 3 refrigerated trucks and the largest has the capacity to carry 30,000 lbs of food.

  • For small donations, volunteer drivers pick up the food and transport it to our Food Club & Opportunity Hub or directly to a Nonprofit Partner.

  • In our warehouse at Food Club, our team sorts the donations and distributes them to our Nonprofit Partners, our Food Club, and the Community Kitchen! 

Ready to join the movement to end food waste and fight hunger? 

As we celebrate Global Recycling Day this year, I’m filled with gratitude for our Food Donors, Volunteers, and Nonprofit Partners who make this work possible. Lakeshore Food Rescue is a community-powered solution to food waste and hunger, and I’m excited to see what we can accomplish together in the years to come!

Gratefully,

 

Krista Burgett | Senior Manager of Lakeshore Food Rescue 

Get Involved

Become a Volunteer

Volunteer on your schedule! Sign up for food rescue routes whenever it’s convenient for you.

Become a Food Donor

Have excess food? Become a Food Donor to increase food access in our community!

Become a Nonprofit Partner

Increase access to fresh, healthy food for your guests and become a Nonprofit Partner!

References

Feeding America. (n.d.). Fighting food waste and hunger through food rescue.

feedingamerica.org/ourwork/reducefoodwaste#:~:text=Food%20waste%20statistics%20in%20the,all%20the%20food%20in%20America

Feeding America. (2022). Map the Meal Gap 2022: Overall Food Insecurity in Ottawa County, Michigan. map.feedingamerica.org/county/2022/overall/michigan/county/ottawa

United States Environmental Protection Agency. (2025). Importance of Methane.

epa.gov/gmi/importancemethane#:~:text=Methane%20is%20the%20second%20most,trapping%20heat%20in%20the%20atmosphere


Celebrate International Women’s Day with Action House!

March 8th is International Women’s Day! Every day, we’re grateful for all of the incredible women that make our service possible. From the guests that we serve, to our dedicated volunteers and passionate team members - it takes the unique talents and ideas of so many to make sure that all of our neighbors can thrive. We are so lucky that these women, and many more, show up every day to make our community stronger.

Looking for ways to celebrate?

Support women and families in our community this International Women’s Day by donating to our Personal Care Drive! These critical items, alongside healthy food access, resource navigation, and financial empowerment help our neighbors build a brighter future.

All month long (and year-round!) you can drop off donations at:

Community Action House Resale Store | 694 Michigan Ave. 

  • Monday-Saturday 10:00am-5:00pm

  • Donations can be brought to the donation dock. Please let our team know that your donations are for the personal care drive!

  • Food Club & Opportunity Hub | 739 Paw Paw Drive

    • Monday-Saturday 9:00am-5:00pm

    • Donations can be brought to our ‘Food Donations’ dock. Ring the doorbell to let our team know you’ve dropped items off!

Thank you for celebrating with us this International Women’s Day! We’re grateful for the opportunity to uplift and honor the incredible women who make our community stronger—today and every day. Because of your support, we’re building a community where all of our neighbors feel supported, celebrated, and experience a profound sense of belonging.

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February eNews

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Dear friends,

This month marks the sixth anniversary of Refresh: Hygiene & Hope, our partnership program with First United Methodist Church. Back in 2019, FUMC decided on an act of radical hospitality - opening their doors and providing critical services for our unhoused neighbors, including showers, clothing, and more. Partnering with them in this effort, we provide on-site housing-focused case management - each year showing how high-dignity service fosters the trust and relationships needed to achieve meaningful housing successes (last year, our team celebrated 118 homeless-to-housed success stories!). 

Refresh has become a place of community and belonging, where our neighbors find the encouragement they need to maintain hope and resilience in the face of challenge and despair, and a critical connection point where guests work with our team to take meaningful steps toward housing stability. Through our community’s support, since opening, Refresh has been able to: 

  • Equip our neighbors with the tools and knowledge needed to build toward stability through 4,897 housing-focused case management meetings.

  • Build connection and community through 31,999 visits.

  • Provide 10,510 showers and 1,223 haircuts, helping neighbors maintain dignity and hope.

And what’s more, since Refresh opened in 2019, our team has worked alongside more than 370 neighbors who have achieved safe, stable housing—many of whom visited Refresh regularly to meet urgent needs and connect with critical resources during their journey toward stability. 

While we celebrate, we know that there are still too many people living outdoors for whom there are not sufficient exit-ramps out of homelessness and into safe housing. This is a system-wide challenge that requires a community-wide response. We’re committed to doing our part to tackle our community’s growing housing crisis – and we know that any lasting solutions call for not only compassion, but also collective planning and collaborative action. 

Refresh is fueled by a compassionate community that believes in the worth, dignity, and potential of every neighbor. If you’re looking for a way to turn your compassion into action this year, consider hosting a winter gear drive, signing up as a volunteer, or shopping from our Amazon Wishlist. Or just reach out to our friends at FUMC and offer them words of encouragement. With your support, they’ll continue working to provide a warm and welcoming space where our unhoused neighbors can find the belief and support they need to move forward.

Gratefully,

Scott Rumpsa | Chief Executive Officer

Program Updates

Housing Access

Earlier this year, Jamie* and her family were referred to our Resource Navigation Team after an unexpected crisis left them struggling to stay housed. Our team quickly connected the family to emergency housing through a community partner, giving them the stability they needed while they worked alongside our team to explore long-term solutions.

As Jamie and her family settled into their temporary housing, our community rallied around them. A local church stepped up to transport their belongings, and our partners at Gateway Mission provided additional household essentials to make the transition easier. With these immediate needs met, Jamie and her family could focus on their next steps. Before long, they were able to move into safe, stable housing—a foundation upon which further progress for their family is now possible. After moving into the new apartment, Jamie also became a Food Club member, gaining access to fresh, healthy food to support her family’s journey forward.

Stories like this highlight the power of community-driven solutions. We’re grateful to collaborate with local churches and organizations like Gateway Mission to ensure families like Jamie’s stay together and stay housed. Through collaboration, quick action, and a compassionate community, Jamie and her family found the support they needed to navigate through a moment of crisis—because no one should face challenges alone. 

*Name and photo changed for privacy.

Financial Wellness

Since last summer, Parda Credit Union has been a wonderful partner, getting involved with many of our programs! Initially connecting with us to sponsor CommunityFest, they continued to support us in the fall by volunteering for our Thanksgiving service at Food Club.

Eager to support our work in their area of expertise, Parda most recently began partnering with our Financial Wellness Team! This year, Parda will sponsor three cohorts of Savings Club, our Financial Wellness program that empowers guests to build the habit of saving through workshops, one-on-one support, and an incredible 2:1 savings match of up to $300 per guest.

Branch Manager Jennifer Brion shared, "Partnering with Community Action House has allowed us to open the doors for individuals to have access to financial education, affordable loans, and savings programs, helping our community build a brighter future. Together, we're creating pathways for success and empowering individuals to reach financial peace of mind!"

We’re incredibly grateful for Parda’s commitment to ensuring our neighbors have access to the support and financial empowerment they need to build a stronger financial future, and we look forward to our continued partnership this year!  

Food Club

Last fall, we launched our Healthcare Partnerships pilot program, an initiative designed to bridge the gap between healthcare and food insecurity. Through this program, healthcare providers refer patients who are experiencing food insecurity and managing chronic health conditions to receive a one-month, no-cost Food Club membership voucher. Research shows that food insecurity contributes to higher rates of hypertension, diabetes, and other chronic conditions, but with increased access to nutritious food, health outcomes can improve.

Since October, 15 guests have been referred through this program, and we’re already seeing our neighbors building healthier futures! Of those who have redeemed their voucher, 50% of guests have continued with a Food Club membership on their own. As we expand this program in the year ahead, we look forward to sharing stories that show how addressing food insecurity helps build a stronger, healthier community. 

We’re grateful for the funding we received through the Michigan Health Fund to begin this initiative, and for a community that believes in and powers our work. Want to help our neighbors access easy, healthy meals for their families?

Community Kitchen

In December, our team at the Community Kitchen put together a Pop-Up Holiday Shop, brimming with festive cheer and thoughtful gifts for our guests. With generous donations of fresh fruit, charcuterie packages, and other treats, volunteers and our Kitchen Team created a space where neighbors could choose something special just for them.

Guests lit up at the opportunity to pick out a holiday treat, and our team loved turning community generosity into a moment of joy. At the Kitchen, we’re always looking for creative ways to spread warmth and connection—and what better way to do that than through food?

This holiday season, we were reminded that small comforts can make a big difference, and remind our neighbors that they’re not alone. We’re grateful for everything our volunteers and Kitchen Team do to make the Kitchen a warm, welcoming place for everyone in our community. It’s because of them that our neighbors come to the Kitchen for comfort and nourishment—and leave with connections, resources, and support that equip them to build lasting stability.

Program Highlight

Expanding Resource Navigation Hours! 

Systems are interconnected, and therefore so are many of life’s challenges – but their solutions are often disjointed. Our Resource Navigation team is dedicated to ensuring that no one faces challenges alone. In addition to offering our Resource Navigation services at our program sites, we’ve partnered with Herrick District Library at their Main Library for over 3 years to offer connections to Resource Navigation services in a convenient location for our neighbors.

We’re excited to share that beginning February 7th, our Resource Navigation hours will expand to the Herrick North Branch, further increasing access to these critical services for neighbors! In addition to our regular hours at the Main Library, our team will be at the North Branch every Friday from 9am-1pm, connecting our neighbors to critical in-house programs and external resources. We’re incredibly grateful for our partnership with Herrick District Library and for the opportunity to empower our neighbors by connecting them to resources that equip them with the tools, knowledge, and skills they need to build a brighter future.

Save the Date

February is Black History Month!

Each year, our Resale Store partners with nonprofit organizations who are championing a culture of belonging and equity for all in our community. This month, we’re glad to partner with our friends at I AM Academy in celebration of Black History Month! Shop at the Resale Store Feb 1st through Feb 28th, and 10% of store profits will support I AM Academy’s efforts to empower Black and multiracial youth to see their potential, experience joy, become confident leaders, and drive positive change. Learn more about their efforts at iamacademymi.org.

At Action House, we're proud to serve and celebrate all of our neighbors. We strive to build a culture, within our organization and our broader community, where all of our neighbors experience a profound sense of belonging. Since 2022, we’ve proudly partnered with I AM Academy to support their Mobile Food Pantry, and we’re grateful for the opportunity to combine our efforts to build a stronger, healthier community that supports, celebrates, and equally values all of its members.

Faith Community Open House on March 6th

Join us for an open-house style event bringing together pastors, church leaders, and community organizers to explore impactful ways to get involved in building a stronger, healthier community. Join us at our Food Club & Opportunity Hub any time from 9:30am - 11:30am on March 6th and enjoy Coffee & Breakfast, Program Information, Tours of our Food Club & Opportunity Hub and more!

RSVP HERE!

Join us for Coffee with a Cop! 

This month, the Holland Police Department is hosting “Coffee with a Cop” in our Opportunity Hub, an informal chance to connect with our local police officers to learn more about their work, and ask questions about current challenges in our community. We’re incredibly grateful for HPD’s partnership, and encourage you to join and learn more about their work in our community! 

Tuesday, February 18, 12:30pm - 1:30pm 

Tuesday, February 25, 12:30pm - 1:30pm

In Case You Missed It

Talk of The Town

Last month, Chief Executive Officer, Scott Rumpsa was on WHTC reflecting on 2024 at Action House, and shared a look ahead at 2025.

The Holland Sentinel: Action House Food Club

Our friends at the Holland Sentinel recently shared about our Food Club and highlighted the importance of food access in preventing homelessness.

Vote in the 2024 Holland Community's Choice Awards!

We are honored to have been nominated for Best Non-profit and Best Thrift Store for the Holland Community Choice Awards! Visit the link below to vote!

The Holland Sentinel: Refresh - Hygiene and Hope

In December, the Holland Sentinel shared about Refresh: a six year partnership between Action House and First United Methodist Church.

Join The Movement

Volunteer

Volunteer time and talent powers our programs.

Sponsor

Sponsor our Golf Classic to build a stronger community.

Host a Drive

Hold a donation drive to directly support our guests.

How a Shower Sparks Stability: Celebrating Six Years of Refresh

How a Shower Sparks Stability

Celebrating Six Years of Refresh

When people find themselves living outdoors, their daily reality is shaped by survival—finding food, staying warm, and securing a safe place to sleep each night. Fear and instability are constant. With urgent needs taking priority, long-term goals like finding stable housing or employment often feel out of reach, especially when the cost of housing, food, and other essentials continues to rise. That’s where Refresh: Hygiene & Hope fits in.

What is Refresh?

For the past six years, Refresh: Hygiene & Hope has served as a critical part of our coordinated approach to address homelessness in Ottawa County. In partnership with First United Methodist Church of Holland, Refresh provides access to showers, haircuts, personal care items, mail services, clothing, and light meals. Beyond meeting urgent needs, Refresh is a place where our neighbors find the encouragement they need to maintain hope and resilience, and become connected to the resources needed to build long term stability.

Since its launch in 2019, Refresh has welcomed guests for more than 31,999 visits, provided 10,510 showers and 1,223 haircuts, and facilitated nearly 4,900 housing-focused case management meetings. 

Each visit represents a step toward stability. Whether it’s a guest regaining a sense of dignity after a shower, finding the confidence to apply for a job after receiving clean clothing, or connecting with a case manager who can help navigate housing options, these seemingly small moments build big momentum, allowing our neighbors to move beyond survival mode and start focusing on their future. Since Refresh opened, our team has worked alongside more than 370 neighbors who have moved into safe, stable housing—many of whom engaged with Refresh regularly to meet urgent needs and connect with critical housing resources.

How a Shower Fits into the Housing Journey

Ending someone’s experience with homelessness isn’t just about finding housing—it’s about breaking down the daily barriers that prevent our neighbors from securing and maintaining a safe, stable place to call home.

  • Imagine spending your days focused on finding food and shelter instead of searching for an apartment or a job. 

  • Imagine finally having the opportunity to apply for a job, only to find that the application requires an ID—a critical item that is often lost or stolen when living outdoors. 

  • And to get an ID, you need an address– a huge barrier when you don’t have a permanent place to live. 

  • Then, imagine trying to feel prepared for an interview without a place to shower, and without clean clothes to wear. 

This is a reality that too many of our neighbors face.

By meeting our neighbors where they are and ensuring their basic needs are met, Refresh creates a critical first step toward stability. After taking a shower, having a meal, or simply experiencing the comfort of a warm, welcoming space, guests can begin to shift their focus beyond survival. Onsite at Refresh, our neighbors have the opportunity to connect with our team to address challenges and navigate available resources, ensuring they’re equipped with the tools, knowledge, and skills needed to achieve safe, stable housing and build a foundation for a brighter future.

The Bigger Challenge: A Lack of Affordable Housing

While Refresh plays a critical role in helping neighbors move toward stability, effective long-term solutions for our community depend on increasing the availability of housing that meets a variety of needs. Right now, Ottawa County is facing a severe housing shortage—rental housing vacancy sits at just 1%, far below the 5-6% considered healthy for a balanced market (United Way, 2021). With so few available units, competition drives up prices, making it even harder for our neighbors to afford housing. There are not sufficient exit ramps out of homelessness and into safe housing, leaving many of our neighbors stuck in crisis. Research consistently shows that when rents rise and vacancy rates drop, homelessness increases (Rai, 2024).

Successful solutions are built on collaboration and a shared commitment to the equal worth and value of all of our neighbors. At Action House, we’re proud to partner with First United Methodist Church, Dwelling Place, Good Samaritan Ministries, Gateway, the Holland Police Department, Community Mental Health, and so many others to work toward solutions. We’re committed to thinking critically, planning effectively, and working to do more—together. We’re grateful for a community that believes in the worth and dignity of every neighbor, that turns compassion into action to nourish, equip, and empower our neighbors. 

Get Involved

Refresh is fueled by a compassionate community that believes in the worth, dignity, and potential of every neighbor. To support First United Methodist Church and Action House’s collaborative partnership, consider becoming a Refresh volunteer.

You can also support our neighbors experiencing homelessness by hosting a winter gear drive or shopping from our Amazon Wishlist—small acts of kindness can make a big difference, and bring our neighbors warmth and hope.

References

Rai, V. (2024). Local rental market dynamics and homelessness rates among unaccompanied 

youths, single adults, and people in families. Journal of Urban Affairs. , https://www.tandfonline.com/doi/pdf/10.1080/07352166.2024.2323521

United Way. (2021). 2021 Community Assessment for Ottawa County. 

https://www.miottawa.org/Community/CAA/pdf/2021-Community-Assessment.pdf

Introducing Our Healthcare Partnerships Pilot Program

Dear friends,

Good health begins with good food, but the ability to make healthy choices isn’t just about personal responsibility—it’s about affordability, accessibility, and knowledge. When these barriers stand in the way, the effects ripple beyond the dinner table, impacting physical health, financial stability, and overall well-being. At Community Action House, we believe that everyone deserves access to the nourishing food they need to achieve their full potential.

In Ottawa County, many of our neighbors struggle to access the fresh, healthy food their families need to thrive. 

  • Physical health metrics in Ottawa County, including rates of chronic disease, and fruit and vegetable consumption, are worse than in 2021, and worse than both Michigan and national averages.*

  • 1 in 7 adults in our community reports not having enough to eat at times.*

  • A growing number of residents lack the knowledge to cook meals at home, especially meals that incorporate fresh fruits and vegetables.*

To tackle these challenges, I’m excited to share our Healthcare Partnerships pilot program—a new initiative designed to bridge the gap between healthcare and food insecurity. By making nutritious food more affordable and accessible, and providing nutrition education, we’re empowering our neighbors to take charge of their health and build a brighter future.

*2023 Community Health Needs Assessment

Nourishing Healthcare Partnerships

Last fall, we launched our Healthcare Partnerships pilot program, rooted in the belief that food is medicine. When people struggle to afford healthy food, their risk for conditions like high blood pressure and diabetes goes up—but when they have access to fresh, nutritious meals, their health can improve. Food Is Medicine programs blend food access with healthcare to help prevent and manage diet-related health conditions while making sure families have affordable access to healthy food. 

I’m thrilled to be part of the Food as Medicine Leadership Program through the Food Bank Council of Michigan, a statewide effort to connect food access with healthcare. By teaming up with experts and trying new, innovative approaches, we’re making sure nutritious food is seen as a key part of overall healthcare across communities in Michigan. 

Here’s how our program works: 

  • Healthcare providers identify patients facing food insecurity and managing chronic health conditions like diabetes or hypertension.

  • Patients receive a one-month, no-cost Food Club membership voucher to access fresh, healthy groceries.

  • Patients gain nutrition security—the ability to choose fresh, healthy foods and are introduced to no-cost Healthy@Home programs through our Food Club & Opportunity Hub, equipping them with the knowledge needed to prepare healthy meals at home.

  • We track program impact and share data back with healthcare providers to track how access to fresh, nutritious food is improving health outcomes in our community.

I’m excited to share that this program is already seeing results! Since launching in October:

  • 15 guests have been referred through the program;

  • 50% of those who redeemed their voucher have continued as Food Club members on their own!

Brianna Jones, our partner from the Holland Free Health Clinic (HFHC), shared:

"At HFHC, we have witnessed the impact of food and nutrition insecurity and the health and well-being of patients, particularly those living with diabetes and other chronic conditions.  Our mission is to provide holistic care by addressing the interconnected needs of the mind, body, and spirit. By working hand in hand with Action House’s Food Club, it strengthens our ability to provide this holistic support patients need and improve health outcomes. This type of collaboration is vital for achieving equitable health access and creating sustainable impact in our community.”

This program is just getting started! As it grows, we’re excited to partner with more healthcare providers to nourish, equip, and empower our neighbors. At Action House, food is our love language, and if you’re an individual who’s passionate about healthy food, you can support this work by helping stock our shelves with meal kits so neighbors can enjoy nutritious meals with their family!

Healthy food leads to healthier bodies and minds, and sets the foundation for a stronger future. All of our work is made possible by neighbors like you. Thank you for believing that a healthier tomorrow is possible for all of our neighbors!

Gratefully,

Chara Bouma-Prediger | Director of Food Access Programs

Celebrating Black History Month with I AM Academy

Community Action House is excited to celebrate Black History Month by partnering with our friends at I AM Academy! From February 1st through February 28th, 10% of Resale Store sales will support their efforts to empower Black and multiracial youth to see their potential, experience joy, become confident leaders, and drive positive change.

Celebrated each year in February, Black History Month honors the rich histories, cultures, and achievements of Black communities across the United States. This month of celebration highlights the impact of Black communities, and serves as an opportunity to deepen our understanding of our neighbors’ experiences and triumphs, while fostering greater appreciation and connection with our neighbors. 

At Action House, we're proud to serve and celebrate all of our neighbors. We strive to build a culture, within our organization and our broader community, where all of our neighbors experience a profound sense of belonging. Our vision of a stronger, healthier community is one that supports, celebrates, and equally values all of its members.

In 2022, our team began a new partnership with I AM Academy to support their Mobile Food Pantry program. Through the partnership, I AM Academy secures food donations to stock their Mobile Food Pantry, and our team provides support by offering our Logistics trucks and warehouse space for them to transport and process food donations. Each month, I AM Academy’s Mobile Food Pantry serves over 150 families, connecting them with the nourishment they need to build a stronger, healthier future. 

Supporting local businesses during Black History Month is a meaningful way to celebrate the contributions of the Black community and honor their histories. We are so fortunate here in Holland to have a thriving network of passionate, creative neighbors working to strengthen our community through their businesses. Your support during this month—and beyond—empowers those neighbors and celebrates community!

,

January eNews

,

Dear friends,

As we enter a new year, we’re looking back on 2024 with nothing but gratitude for what our community chose to accomplish, together. Your support as volunteers, food drive partners, financial supporters, advocates, and champions of our work made it possible for more neighbors than ever before to find the healthy food, belief, and partnership they needed to move forward. Thank you, for proving that we are a community that leads with compassion, where our neighbors experience unrelenting kindness and connection. 

We’re celebrating countless stories of hope, health, and growth - lives changed through the power of healthy food access, families building stability through financial empowerment, and so many instances of people in our community showing up for one another. Through your support, in 2024 we were able to:

  • Welcome and serve 3,600+ families at Food Club

  • Provide 70,000+ hot, healthy meals at the Community Kitchen

  • Help 105 formerly unhoused neighbors transition into safe, stable housing through our Outreach team’s partnership

  • Redirect over 3 million pounds of food to help feed our neighbors through Lakeshore Food Rescue

  • Partner with more than 250 guests to sharpen skills through our Financial Wellness programming

  • And so much more! 

What an incredible year! We invite you to celebrate with us, and take pride in the work that our community makes possible. With your help, we’ll continue to serve as a critical network of support for those who need it most - walking alongside our neighbors as they move from crisis to stability. As we step into 2025, we’re building on the momentum of the past year, working together as a community to ensure that no one in our community has to face challenges alone by:

  • Launching our new Food Club Mobile Market, to increase food access for neighbors facing transportation barriers;

  • Building on our partnerships in the healthcare sector to improve long-term health outcomes and empower individuals to lead healthier lives;

  • Breaking ground on our affordable housing project, in partnership with Dwelling Place, to address our community’s growing housing need;

  • Strengthening pathways to financial progress for guests through responsive programming that builds long-term success;

  • Expanding our Resale Store operations to strengthen the financial foundation needed to sustain our growing impact.

All of these dreams are possible because of your continued belief and partnership. We're glad you're here, grateful for your support, and excited to see what we can accomplish together in the years to come.

Onward,

Scott Rumpsa | Chief Executive Officer

Program Updates

Housing Access

Last summer, our team met Margaret* when another neighbor connected her to our team. After becoming unhoused, Margaret faced overwhelming barriers to regaining stable housing, compounded by her limited income. Determined to find a path forward, she partnered with our team to complete several housing applications, only to encounter long waitlists.

As Margaret waited and hoped for one of her housing applications to be accepted, she visited the Community Kitchen and Refresh, where she could access critical resources like food, clothing, and a safe place to shower. These resources helped her maintain hope and resilience as she continued to wait for news about her housing status.

In the fall her perseverance paid off– Margaret had been approved for an apartment and finally had a safe, stable place to call home! Today, Margaret continues working with our team, partnering one-on-one with our Financial Wellness team to put together a budget and stay on-track with her financial goals. She also became a Food Club member, allowing her access to the fresh, healthy food she needs to thrive.

At Action House, our integrated model is intentionally designed to deliver a range of housing, nutrition, and financial services because we know–and research shows–that connected and streamlined support creates better and more lasting outcomes. We are so grateful for the opportunity to walk alongside our neighbors and celebrate with them as they take steps toward building a brighter future!

*Name and photo changed for privacy.

Financial Wellness

In December, Bethany* contacted our Financial Wellness team for support. Despite her dedication to making consistent monthly payments to pay off thousands of dollars in credit card debt, high interest rates stacked up and her debt only grew. She felt overwhelmed and uncertain about how to move forward.

That’s when Bethany connected with Tabitha, one of our Financial Wellness Specialists. Together, they explored different options, and Bethany soon felt confident about her next steps. Bethany applied for a personal loan through a credit union and was able to pay off her credit card debt! Without the high interest rates through the credit card company, Bethany feels equipped to pay off the personal loan with manageable payments each month, lower than what her credit card payments were.

Bethany is entering the new year feeling grateful for the skills and knowledge she gained through her partnership with Tabitha. Bethany’s determination, combined with the right support, helped her overcome this complex challenge— empowering her to step into the new year with confidence as she continues to work toward her financial goals.

*Name and photo changed for privacy.

Food Club

Before the holidays, we welcomed 24 guests to our Healthy@Home class, "Holiday Eating," in partnership with Corewell Culinary Medicine. Led by dietitian Heidi Lynema, and Corewell's Chef Samantha Sherman, the class offered valuable insights on mindful eating and healthy habits for the holiday season. Together, participants prepared and tasted a spread of festive dishes: maple-glazed brussels sprouts, stuffed mushrooms, and double chocolate peppermint cookies! 

One guest shared an exciting milestone—her two-year-old son tried mushrooms for the first time and loved them so much he even went back for seconds! It was a memorable moment, one of many that made the day special.

Each guest went home with Brussels sprouts to experiment with in their own kitchens and a collection of holiday recipes to make healthier eating choices all season long. We love being able to connect our neighbors to the skills and knowledge needed to eat healthier during the holidays and beyond! 

Interested in starting off the new year with healthier eating habits?

Community Kitchen

When a caring neighbor brought Jake to the Community Kitchen for a meal, Jake found more than nourishment—he discovered a community and a purpose. Inspired by the warm welcome and kindness he was met with, Jake began volunteering that same day and has been a dedicated volunteer at the Kitchen since. 

Having experienced many of the same barriers our neighbors face each day, he empathized deeply with those he served and was grateful for the opportunity to learn each neighbor’s name and story. Reflecting on his experience, he shared, “In order to help myself, I needed to start helping others.” This realization fueled Jake’s passion and commitment, and since May, Jake has dedicated over 400 hours of service through Action House! 

In November, Jake expanded his efforts and also began volunteering at our Food Club, eager to explore new ways to turn his compassion into action. While volunteering, Jake learned that he qualified for a Food Club membership and signed up right away, excited for the opportunity to have access to fresh, healthy foods. As we move into 2025, we’re celebrating Jake’s remarkable contributions and look forward to continuing to build a stronger, more compassionate community together in the year ahead! 

In Case You Missed It

The Holland Sentinel: Holland's Housing Crisis

Our friends at the Holland Sentinel are beginning a series sharing about our local housing crisis and highlighting organizations working together to find solutions.

SpartanNash Supports Action House and Local Food Programs This Holiday Season

This fall, the SpartanNash Foundation raised nearly $480,000 through generous donations to support SpartanNash-sponsored food pantries this holiday season.

Join The Movement

Volunteer

Volunteer time and talent powers our programs.

Donate Monthly

Provide a stable foundation for our service each month.

Host a Drive

Hold a donation drive to directly support our guests.

SpartanNash Supports Action House and Local Food Programs This Holiday Season

From Oct. 25 to Nov. 27, the SpartanNash Foundation raised nearly $480,000 through generous donations from store guests and Associates at participating SpartanNash-operated retail stores. Every dollar went directly to SpartanNash-sponsored food pantries, providing nourishing meals for families across the Midwest this holiday season.

Community Action House is deeply grateful for the SpartanNash Foundation and their continued support of our work to ensure that all of our neighbors have what they need to thrive. Their ongoing partnership is helping us build a stronger, healthier community! 

Read more about the SpartanNash Foundation and the impact of their fundraiser here: SpartanNash Foundation Achieves Record-Breaking Fundraiser for Local Food Pantries.

 
 

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